Momentum Holding onto Personal Savings after cancellation.

I decided to change my Medical Aid from Momentum to Genesis 8 months ago. I have a positive amount owing to me from my Momentum savings account which takes some months before it can be paid out. I received a communication from Momentum stating that they had not received any communication from me regarding the fact that my new medical scheme package does not include a personal savings which is false. In any event I reiterated this and corrected my Bank Account and I was assured all was in order to now receive my funds owing to me. I have not been paid and various calls to the Momentum Health Call centre have occurred and each time the consultants confirm that it is on the system to be paid and that my banking details are correct. I have still not been paid. The Momentum reference for this is ***.

All this just confirms that my switch from Momentum is justified and in truth I found Momentum to be ************* and lacking in any professionalism with regard to authorisations and in fact I queried a copayment for a Sinus Scan that cost a huge amount of money compared to myself just paying for the scan privately and I was treated like and idiot. I find this organisation to not honour its word as I have been promised by the various consultants that they would investigate my enquiry and call me back - I am still waiting.... I believe that Momentum deliberately holds onto funds owing as it is in their bank account accumulating interest.