Momentum HELL - why place your life in their hands?????

My bank accounts were frozen on 22/10/2018 as a result of *****, Momentum was notified of this on 24/10/2018 by my financial adviser who was informed that the debit order run was already processed for the month. In spite of my instruction to FNB this debit order was not reversed until 23/11/2018 and Momentum Health was appraised of the impending reversal. To avoid there being any issues I manually paid the November subscription across on the 9/11/2018. On Tuesday 4/12/2018 I advised Momentum Health that yet again they had failed to process the debit order and as a result of their total inability to revert to me or my financial advisor. I made a manual payment 6/12/2018 in the early hours of the morning - bearing in mind that I had yet to receive any communication from Momentum Hell.

Imagine my utter frustration and embarrassment when I went to collect my script at Dischem this morning and was informed that my medical aid had been suspended!

I am beyond tired of having to resolve issues that have arisen from Momentum Healths inept employees and will not suffer the consequences thereof. I am putting this in the public domain in the hopes that someone capable will actually respond because none of the many employees copied in on my correspondence have found it within their means to reply and should I not be covered in the event of an unforeseen accident (because we live in a crime ridden SA), Momentum Health can not deny knowledge of my complaint.