SA
Sandy A

1 reviews | Active since Feb 2019

10 Nov 2023, 08:59

MOMENTUM HEALTH's LACK OF COMPASSION AND EMPATHY

Under very distressing circumstances- divorce, I could not get my wife as principal member to remove me from the medical aid with communication going back 4 months shared with Momentum Health. Finally after she let the policy lapse, Momentum was in a great position to offer me medical aid with great benefit for themselves - no compassion, consideration or understanding besides what fund mangers decide - 3 months waiting period OR back pay 2 months and wait a month. So now my 14 year old kid and his kids will NEVER be a member of Momentum Health for life. I guess if this were some hot-shot politician or some big deal person - a waiver would not have even been a 2nd thought.

0
Replies (2)
Momentum Health
Momentum Health's reply13 Nov 2023, 08:33
Official
Good day Sandy

Thank you for bringing this enquiry to our attention. We will call you shortly and discuss.

Kind regards
Jody Saunders
SA
Sandy A's update13 Nov 2023, 09:54
Reviewer Update
Hi,
I tried calling back and did not know ho to ask for. I am now available for the rest of the day. My business email address is on my application.