MP
MICHAEL P

1 reviews | Active since Dec 2015

13 Sept 2023, 05:19

MOMENTUM HEALTHCARE'S LIES CONTINUE, UNABATED.....

Dippy Debbie, the cyber-responder, rep**** that "they were looking into my complaint" and a "consultant" (sic) would get back. A predicted lie, and further evidence of the incompetence and dishonesty of this company. And they paid for this *******, nagal! My true feelings, unfortunately, would be removed from this platform. Isn't it a pity the way these bullies and greedsters treat their customers on a regular basis - and get paid. My chronic meds have STILL not been delivered, and I have not had the courtesy of a promised reply. Then, in spite of deducting money from my account, they will insist on reems of paper and hours of admin time to get it back. Some people are unable to fight back, and must take this abuse with no possibility of challenge. I am sure a breach of contract civil suit by enough persons would force them (Momentum) to give their customers the respect and dignity they deserve - after all, we are all paying hard earned cash for this abuse. And they say the government is ***********! Try reaching Toni Van Den Bergh, its CEO - he/she is unreachable/untouchable - counting their money in their ivory towers. What will "Debbie" have stored on her canned responses, say to defend this indefensible behaviour.

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Replies (2)
MP
MICHAEL P's update13 Sept 2023, 05:22
Reviewer Update
Not dure why three words above were redacted? There was nothing offensive written. However, thanks - it appears as though the words are expletives - which they clearly ARE NOT.
MP
MICHAEL P's update13 Sept 2023, 10:01
Reviewer Update

RINKY BHEEM SENT THIS - HIS/HER email is Greek. I asked for a refund for my out of pocket expenses. He/she is processing a CLAIM- then signs off this "no-reply" email using a name and the general mailbox. There is no way to contact this individual directly, or at all. Convenient. I called back. Convenient? NO, Efficient? NO, Transparent/ NO?

They "Look Forward to Being of Further Service"!!! Are they kidding? Their actions are appalling and stressful, and deliberately obfuscate the direct question I posed. I'm paying for this


Dear Michael
Claim enquiry

Thank you for your email dated

Thank you for taking the time to give us a comprehensive account of your concerns.
Please be assured that as an organisation we are fully committed to providing all our clients with exceptional service at all times.
Your claim for date-of-service 09 September 2023 has been sent for processing and a claims notification will be sent once processed.

To submit new claims, upload a photo of the claim on the Momentum App or email ***.
We accept claims in the following formats: JPEG, JPG, JPE, GIF, PNG, PDF, XML, TIFF and Word (.doc, .docx).
The reference number for your enquiry is ***
We look forward to being of further service to you.
You may receive an email link to rate my service. We value your feedback and would appreciate it if you complete our short survey about the interaction that you had with me. The rating is from 0 (worst) to 10 (best).
You are welcome to contact us if you need any assistance or have any queries:
  • Via our web chat facility on momentummedicalscheme.co.za; visit momentummedicalscheme.co.za, click on "Contact us" and then on “Click here to join a virtual help session” for one of our consultants to assist you digitally;
  • email us at *** (please include your membership number in your email); or
  • send us a WhatsApp message or call us on ***.
Download the Momentum App from the Huawei AppGallery, Google Play Store or App Store