Momentum Health4Me terrible service!

Dear Hello Peter

I write this review with so much disappointment in Momentum Health. I submitted a specialist claim on the 31 May for a visit to the gynea on the 20 May. It's been a month and 5 days and I am still waiting on my claim to be "processed". I am expecting to receive R1000/R1899 from this claim.

According to them, my authorization date and the date of visit does not match. The authorization date is for 21 May and the date of my visit is the 20 May. Heaven knows how this happened because I don't remember mentioning the 21 May. The gentlemen I spoke to on the 17 June said that he will escalate for the date to be changed. WE ARE STILL WAITING for them to change it!

I spoke to an agent named Nokulunga on 30 June and she told me that she does not see a refund form, which is supposedly necessary for my claim. Mind you, this is a whole month and 5 days later and after +- 6 phonecalls. Not one of the previous agents told me about a refund form!

Nokulunga promised to call me with any updates and she kept her promise. She called me twice with updates. The first call was to let me know that she has alerted the claims department about the date that needs to be changed and the refund form. She called again and told me that the authorization date has still not been changed and she is waiting on them to do that. All this happened on 30 June & 1 July.

I called in again this morning. A gentlemen told me that NOTHING has been changed and that Nolukunga left a note saying that I will be called when the change has been made and my claim is being processed.

I am beyond ****ed, disappointed and dispondent because of them. I am 37 weeks pregnant and had to break my bank account to cover other gynea visits and to prepare for the birth of my child.

Please Hello Peter, I need your help.

Sincerely Adrienne Beukes