Momentum Health4me Maternity Lump Sum Benefit

I joined Momentum health4me in 2019. I put in a claim for a maternity lump sum benefit on 7 December 2020. I have not received any feedback from the company and I have had to email them and whatsapp them myself to get feedback on the matter. I am so dissapointed in their service, no communication whatsoever to let clients know how far the process is, what the process entails and how long the cash will take to be received.