Momentum Health4me insurance not responsive

I signed up with Momentum more than a year ago and making use of Momentum Bloom Health4me insurance. We do not see the dr a lot and I wanted to know what is still available on my limit/balance for the year. I've not received any statements on anything. Not even payments made or not paid to providers. I only found out about one non-payment 6 months down the line. and it was such a mission to try and get hold of some one to find out what happened that I just paid the account. Now again I can not find out what is the balance or get Momentum to respond to my mails or even the complaint. I have also tried to speak to Bloom which tells me they are only the insurer and not able to assist me. I have created a login on the app... unfortunately they do not have benefit checks but I can earn point for safe driving, upgrade or speak to a doctor, just not see any claims or balances. So annoyed. Will have to find another medical insurer or Medical aid before I'm stuck with more bills and surprises