LM
Lindiwe M
1 reviews | Active since Dec 2024
11 Dec 2024, 04:18
Momentum Health4Me Complaint
I’ve claimed for a refund on the 17th of November. It states in their email that the turn around time is 7-14 working days for a refund and till this day I have not received any firm of communication or refund. I sent an email to do a follow-up with no response from Momentum. I called in yesterday to do a follow-up and was assisted by Khanyisa who promised to call me back before the end of the day to provide feedback and she didn’t. Not only this pathetic experience disgusts me with Momentum but there are a lot of incidents in the past…not paying 3rd parties when they claim and decline with no reason. You’ll have to follow them around to pay claims. I wouldn’t really recommend Momentum Health4me to anyone…if you looking for a gapcover, opt for different company’s and options.
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Replies (2)
Momentum Health's replyOfficial
11 Dec 2024, 08:48Dear Lindiwe Motsepe
Thank you for bringing this matter to us.
Your query will be investigated and feedback will be provided.
Kind Regards
Cerys
Thank you for bringing this matter to us.
Your query will be investigated and feedback will be provided.
Kind Regards
Cerys
Momentum Health's reply11 Dec 2024, 08:48
Official
Dear Lindiwe Motsepe
Thank you for bringing this matter to us.
Your query will be investigated and feedback will be provided.
Kind Regards
Cerys
Thank you for bringing this matter to us.
Your query will be investigated and feedback will be provided.
Kind Regards
Cerys
LM
Lindiwe M's updateReviewer Update
13 Dec 2024, 02:40I wrote a review regarding a refund request and got a prompt reply and till this day the matter is unresolved and there’s no communication or whatsoever regarding the delay. On Wednesday the 11th in the morning I was advised that the query was escalated to the relevant department as an urgent attention as it is way past their 7-14 working days turn around time and the manager of the reliable department will attend to the matter and funds should reflect in my account within a day as the funds were processed Wednesday morning and I still do not know the status of the refund or have assurance that the refund was processed. I requested a refund on the 17th of November and surprisingly when I called for feedback on Wednesday ****h of December), the agent confirmed that only now it was sent for capturing and then to the finance department which might take an additional 7-14 working days AGAIN!!! My fear is that I submitted another claim on Monday (9th of December) and I’ll have to go through this pathetic experience again begging for a refund.
Someone is NOT doing their job and I’ve been so patient after waiting so long for their specified turn around time as stated on the first email. Despite the inconvenience caused, no one is held accountable. The level of ignorance and unprofessionalism for customers well-being is unacceptable.
To my fellow people shopping around for a medical aid/gap cover: Be very cautious about where you place your brand trust, read the company’s reviews and advocate for your peace and safety should you endure to such treatment or more in future.
Someone is NOT doing their job and I’ve been so patient after waiting so long for their specified turn around time as stated on the first email. Despite the inconvenience caused, no one is held accountable. The level of ignorance and unprofessionalism for customers well-being is unacceptable.
To my fellow people shopping around for a medical aid/gap cover: Be very cautious about where you place your brand trust, read the company’s reviews and advocate for your peace and safety should you endure to such treatment or more in future.
LM
Lindiwe M's update13 Dec 2024, 02:40
Reviewer Update
I wrote a review regarding a refund request and got a prompt reply and till this day the matter is unresolved and there’s no communication or whatsoever regarding the delay. On Wednesday the 11th in the morning I was advised that the query was escalated to the relevant department as an urgent attention as it is way past their 7-14 working days turn around time and the manager of the reliable department will attend to the matter and funds should reflect in my account within a day as the funds were processed Wednesday morning and I still do not know the status of the refund or have assurance that the refund was processed. I requested a refund on the 17th of November and surprisingly when I called for feedback on Wednesday ****h of December), the agent confirmed that only now it was sent for capturing and then to the finance department which might take an additional 7-14 working days AGAIN!!! My fear is that I submitted another claim on Monday (9th of December) and I’ll have to go through this pathetic experience again begging for a refund.
Someone is NOT doing their job and I’ve been so patient after waiting so long for their specified turn around time as stated on the first email. Despite the inconvenience caused, no one is held accountable. The level of ignorance and unprofessionalism for customers well-being is unacceptable.
To my fellow people shopping around for a medical aid/gap cover: Be very cautious about where you place your brand trust, read the company’s reviews and advocate for your peace and safety should you endure to such treatment or more in future.
Someone is NOT doing their job and I’ve been so patient after waiting so long for their specified turn around time as stated on the first email. Despite the inconvenience caused, no one is held accountable. The level of ignorance and unprofessionalism for customers well-being is unacceptable.
To my fellow people shopping around for a medical aid/gap cover: Be very cautious about where you place your brand trust, read the company’s reviews and advocate for your peace and safety should you endure to such treatment or more in future.