Momentum health4me claims

this is probably the worst company I have ever had the misfortune of dealing with, I have been trying to submit a claim for the last 2 months, they dont respond to emails sent to the relevant email address, when I send the email to another address instead of forwarding it to the relevant department they reply to me, saying I must send it to another email address, which is the one o originally sent it too. This after I specifically mentioned I sent it to that email address already. They they did not receive all the documents but on my mails I have attached everything, I even cc my other email too see of its going through. My wife uses Discovery when I submit claims there its resolved in 2 days most. And company is called Momentum.... ironical indeed