Momentum Health very slack with medical claim statements to members

I had major surgery done on 23/4/24 at Glynwood Hospital in Benoni and paid my co-payment already on 15/4/24 and the bill was only settled to the hospital on 27/5/24 of which I don't have any peeve as it was backwards and forwards from hospital to medical aid for all of the relevant details. But what I am not at all impressed with is that I have to wait till about 15th June before the medical aid will email me a copy of the detailed medical statement for me to then be able to submit a claim for my gap cover of the co-payment. Two month's down the line and I am still out of pocket of my co-payment I was told that under no circumstances can I get the statement any earlier!! This is absolutely ridiculous that it seems that the statements are only generated once a month! I asked if I could speak to anyone in a managerial position or a team leader and was told that they would have to get someone to call me back. I am so stressed with this being a pensioner and now being out of pocket for such a long period of time and it will be even longer as when my gap cover claim is submitted that also takes a while before payment is made. Come on Momentum come to the party and assist me with a detailed claims statement for my hospital payment!