VB
Vithesh B

1 reviews | Active since May 2017

27 Feb 2019, 20:08

Momentum Health - Useless medical aid

I recently took out medical aid with Momentum Health and it has been by far one of the worst experiences. They do not cover anything with their medical aid. They gave me a brochure with exclusions on the medical aid but now when I need to go for a procedure they come back and tell me that the procedure is under exclusions. They charge a hefty fee for absolutely nothing! Furthermore they had advised me a dependent will be covered from time of birth but again they come back and say that it does not cover. They took 2 months to add the dependent and then make rules that they do not advise you about when taking the medical aid. Their customer service is terrible to say the least as well as my premiums do not add up and the call center agent does not even understand his system. Total disgrace as a company.

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Replies (1)
Momentum Health
Momentum Health's reply28 Feb 2019, 09:10
Official
Dear Vicky

As we value our Customers feedback, a consultant will be contacting you shortly to obtain the necessary details and information we require to assist you.

 I hope you have a lovely day.

Kind Regards
Vuyo Sangweni