Momentum Health - uncaring and incompetant.

Momentum Health obviously does not care about customer service. The double debit me on a Health saver then when I phone to query they need proof that it has in fact been done. They want a statement to show I did not reverse the payment. 20min on hold and still an "investigation" is needed. Then they justify by telling me I must "understand" that the system is electronic.

When will companies realise the destruction of customer service done by Call Centres - they are invariably occupied by those who are pretty clueless unless it fits word for word with the training manual. Momentum call centre is amongst the worst!

Momentum Health is clearly not worried about losing customers.