1 reviews | Active since Jun 2016
MOMENTUM HEALTH THE WORST INSURER EVER
<p>I tried to use the medical aid & the chemist rejects it for Medical Aid suspension. I was sure the premium is paid as i did so myself. Received a call from Momentum to be told the premium was paid to the Momentum Investment account. I told them to transfer money to Momentum Health. Yesterday i tried to use the medical aid for my son's medication and it rejected. I phoned momentum after transfering me to 8 different lines they request that i sent proof of payment. I sent proof of payment & now am being told it cannot be reversed today. I should wait till Tuesday. Who waits that long for medication. They have proof i paid, why arent they uplifting the suspension. Who does this to their paying clients. I am livid. Momentum is the worst Insurer under the son. They would do absolutely anything to prevent you from being insured. This was just a simple transaction madely completely bad. This is a Gross ill Treatment of members. I am disgusted. They are playing with fire. Considering i had RA and Endowment with this selfish company. Get out of this if you still can, and if you are choosing, know it now its not a medical aid of choice.</p>
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Kind regards
Michele Coetsee
I would like to thank you for bringing this matter to our attention. It is unfortunate that you have not had a favourable service experience and would like to apologise for that. The matter has been escalated to the relevant department for investigation and they will be in contact with you shortly to assist further.
Kind regards
Michele Coetsee
The member was informed that the suspension on the medical aid has been uplifted and the query has been resolved.
Kind regards
Debbie van der Haar
The member was informed that the suspension on the medical aid has been uplifted and the query has been resolved.
Kind regards
Debbie van der Haar
