pP
punksurferpilot P

1 reviews | Active since Jan 2017

08 Jan 2019, 23:15

Momentum Health Terrible

Momentum categorically told me telephonically that my premium would be R1913, I later get a letter stating my premium is R2711.

I queried the above and the R1913 was in their words "a human error", and they are not prepared to give me the premium as categorically stated by the momentum employee.

I then spoke to a manager who told me I can do what I like, post on social media, go to the ombudsman, cancel my membership, he doesnt care.

This shows me how much momentum values their customers, they simply "dont care".

I am disgusted by your conduct in this matter and I would encourage anyone not to even consider momentum, they dont care, they just want your money, as much as possible.

I will investigate my rights in terms of the consumer commission but I will cancel my membership and choose a more ethical medical aid.

Momentum: You lie, treat customers with disrespect, disregard personal queries to get more money, I find your modus opperandi disgusting.

I advise anyone reading this not to even consider this disgusting, ********* company witg complete disregard for comsumer rights.

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Replies (2)
Momentum Health
Momentum Health's reply09 Jan 2019, 08:59
Official
 Dear Brent Jason Groger 
 
Hank you 
 
A consultant will contact you shortly to assist. 
 
Kind regards 
 
Roger Naidoo 
pP
punksurferpilot P's update09 Jan 2019, 10:05
Reviewer Update
Hi Momentum I am still waiting for someone to contact me regarding my complaint. My wife recently had an authorisation declined as it is apparently not covered yet she was categorically told by a consultant that it is. I find your way of practice, ********* and deceptive. No wonder you were sued for millions and have not been ranked as a preffered provider. EVERYONE BEWARE OF MOMENTUM, they are SHOCKING!