Momentum Health *****ing our money.

I am furious as Momentum has done the following to my daughter. She's been on the lowest package on the Ingwe option as she is a full time student. Last month they attempted to debit het account with R4621.00. Luckily she did not have that much money in her account. Her normal debit amount is R455.00 for which she did make provision for. After querying this with them, this was their reply.

"Due to us not receiving the proof of studies in time, the system defaulted you to the highest income band on the Ingwe option. You will need to contact us after the 10th of this month and request for a refund of the difference of the contributions, if the higher debit order was successful". Never was there any indication that her medical aid was suspended and that she was placed on the higher package for 2 months already. They even offered her a refund if the higher amount did go of. Then the next day she received this surprising email:

"Dear client. Please be advised that your student information has been updated from 1 May 2022, due to your Late submission of the student proof. Your premiums are R455 from May 2022 to August 2022, and as from September 2022 it will be R482. Please take note that your premiums for March and April is R2358 per month. The debit of R4621 was unpaid and we received your recent payment of R455 . Your Membership is also currently suspended".

What is upsetting about this is, to start with the University only started end of Feb, so she would not have been able to have submitted her proof of registration before then. They gladly took the previous normal debit order and now they are charging her 2 month at the higher package. We could have started giving attention to the issue long time ago before it went this far.

I don't think any of this legal. She is a full time student and will not be able to repay the arears amount. This will reflect bad on her credit score and will she now have to go without cover and seek alternative medical aid.