LB
Lorna B
1 reviews | Active since May 2019
03 May 2019, 21:15
Momentum Health ****
I am looking for a platform that will help me get a response from someone at Momentum Health. I saw that I have a similar story to many other people. My mother has dementia, her chronic pain meds are not covered by Momentum, so I have tried many times (spam amount of times) via email and phone call to activate - "Termination of Medical Aid" it is terribly frustrating, I feel that they are purposefully not responding to cancellation requests so that they can continue to auto debit our account. ****************. No one can ever put me through to a person that has the power to take care of my case and I have been sending "Termination of Medical Aid" emails for 2 months now that are never acknowledged. I would really like someone from Momentum to contact me. Next step - ask the newspapers to investigate them.
Helpful (0)
Replies (10)0
Replies (10)
Momentum Health's replyOfficial
06 May 2019, 08:33 Dear Lorna Seldon Burd
Please accept our sincere apologies for the frustrating and irritation this has caused you. We will contact you shortly.
Kind regards
Roger Naidoo
Momentum Health's reply06 May 2019, 08:33
Official
Dear Lorna Seldon Burd
Please accept our sincere apologies for the frustrating and irritation this has caused you. We will contact you shortly.
Kind regards
Roger Naidoo
Momentum Health's replyOfficial
06 May 2019, 11:40 Dear Lorna Seldon Burd
I tried to contact you a few times, reached your voice mail. Please advise on a convenient time to contact you. My email to you is being returned, delivery has been failed.
Kind regards
Roger Naidoo
Momentum Health's reply06 May 2019, 11:40
Official
Dear Lorna Seldon Burd
I tried to contact you a few times, reached your voice mail. Please advise on a convenient time to contact you. My email to you is being returned, delivery has been failed.
Kind regards
Roger Naidoo
LB
Lorna B's updateReviewer Update
06 May 2019, 16:29Hello Roger - I really appreciate you answering me, I am on a different time zone - 9 hours behind you, but there is NO emails in my junk mail or regular mailbox. If you could send me an email address and phone number & office hours, I will get a hold of you, within your business hours. Many Many thanks. Lorna
LB
Lorna B's update06 May 2019, 16:29
Reviewer Update
Hello Roger - I really appreciate you answering me, I am on a different time zone - 9 hours behind you, but there is NO emails in my junk mail or regular mailbox. If you could send me an email address and phone number & office hours, I will get a hold of you, within your business hours. Many Many thanks. Lorna
Momentum Health's replyOfficial
07 May 2019, 09:02 Dear Lorna
Thank you for your response. It will be easier to correspond via email. My email address is ***.
Kind regards
Roger Naidoo
Momentum Health's reply07 May 2019, 09:02
Official
Dear Lorna
Thank you for your response. It will be easier to correspond via email. My email address is ***.
Kind regards
Roger Naidoo
Momentum Health's replyOfficial
09 May 2019, 08:09 Dear Lorna
Thank you for your detailed email. I sincerely apologize for the inconvenience and the frustration this has caused you. For some reason, your email address is not being recognized on our side, we have no records of your emails and my email to you is being returned unsuccessful. I have escalated your complaint to our membership department to accept this as a formal request to cancel your mum’s medical aid. Feedback will be provided shortly.
Kind regards
Roger Naidoo
Momentum Health's reply09 May 2019, 08:09
Official
Dear Lorna
Thank you for your detailed email. I sincerely apologize for the inconvenience and the frustration this has caused you. For some reason, your email address is not being recognized on our side, we have no records of your emails and my email to you is being returned unsuccessful. I have escalated your complaint to our membership department to accept this as a formal request to cancel your mum’s medical aid. Feedback will be provided shortly.
Kind regards
Roger Naidoo
Momentum Health's replyOfficial
14 May 2019, 08:37 Dear Lorna
I can now confirm your mum’s medical aid has been terminated. The medical aid has been terminated effectively from the 01st May 2019. Once again please accept my sincere apologies for the delay and the frustration this has caused you.
Kind regards
Roger Naidoo
Momentum Health's reply14 May 2019, 08:37
Official
Dear Lorna
I can now confirm your mum’s medical aid has been terminated. The medical aid has been terminated effectively from the 01st May 2019. Once again please accept my sincere apologies for the delay and the frustration this has caused you.
Kind regards
Roger Naidoo
Momentum Health's replyOfficial
14 May 2019, 09:51 Dear Lorna
As per our records, the payments for March and April were successful. The payment for May had been returned. There are currently no monies due for the premiums however there ia a savings overdraft balance due by your mum to the scheme. The provisional savings amount is R 2728.00. ( This is for claims paid from the medical aid savings ).
Kind regards
Roger Naidoo
Momentum Health's reply14 May 2019, 09:51
Official
Dear Lorna
As per our records, the payments for March and April were successful. The payment for May had been returned. There are currently no monies due for the premiums however there ia a savings overdraft balance due by your mum to the scheme. The provisional savings amount is R 2728.00. ( This is for claims paid from the medical aid savings ).
Kind regards
Roger Naidoo
LB
Lorna B's updateReviewer Update
14 May 2019, 19:01Much appreciated Roger, please could you give me a bank account & reference to pay for the savings. I hope then we are done. Again many thanks for sorting this out on behalf of your company - thank goodness for "hello peter.com"!!!
LB
Lorna B's update14 May 2019, 19:01
Reviewer Update
Much appreciated Roger, please could you give me a bank account & reference to pay for the savings. I hope then we are done. Again many thanks for sorting this out on behalf of your company - thank goodness for "hello peter.com"!!!
Momentum Health's replyOfficial
15 May 2019, 12:30 Dear Lorna
Thank you
Please quote reference number 246079 on the payment transfer. ( R 2728.00 )
| | Momentum Health
| Account Name | Momentum Health
| Bank | First National Bank
| Account number | ***
| Branch | Corporate Account Services – Durban.
| Branch Code | 223626
| |
| Account Name | Momentum Health
| Bank | First National Bank
| Account number | ***
| Branch | Corporate Account Services – Durban.
| Branch Code | 223626
| |
Kind regards
Roger Naidoo
Momentum Health's reply15 May 2019, 12:30
Official
Dear Lorna
Thank you
Please quote reference number 246079 on the payment transfer. ( R 2728.00 )
| | Momentum Health
| Account Name | Momentum Health
| Bank | First National Bank
| Account number | ***
| Branch | Corporate Account Services – Durban.
| Branch Code | 223626
| |
| Account Name | Momentum Health
| Bank | First National Bank
| Account number | ***
| Branch | Corporate Account Services – Durban.
| Branch Code | 223626
| |
Kind regards
Roger Naidoo
LB
Lorna B's updateReviewer Update
15 May 2019, 20:01Many thanks
Lorna
LB
Lorna B's update15 May 2019, 20:01
Reviewer Update
Many thanks
Lorna