Momentum Health Savings Not Paid For Months

I have had numerous issues with my health savings and Momentum has just ignored my emails.

It first started with my wife's health savings not being paid for June, which they then promised to pay out in the August payment run. They then paid an incorrect amount which was a lot less than they should of. This small payment vanished within the day from our health savings account.

My agreement with Momentum is that any health savings that gets used for provider payments is to be approved / instructed by me. This was agreed on the Momentum document that i have signed when joining Momentum, and reiterated on numerous emails afterwards.

My health saving have been paid in to numerous providers accounts without my approval, some of who had to be paid from Risk.

From the month of June 2021 until August 2021 i am owed R2520 in health savings for me and my wife. We have a balance of R0.

We are in difficult times having a newborn baby and not being able to use our earned health savings to buy medicine.

I trust that someone who has the authority to resolve this issue will contact me to resolve this before i refer this matter to the ombudsman. I have spent hours every weekend on the phone and wasted time that could of been spent with family.