Momentum health saver

I have canceled my HealthSaver option on my medical scheme. Seeing i moved out of South Africa and is working in Namibia now. I requested for my HealthSaver to be paid out. I did the motivation letter with all the requirements from Momentum so they can review my request. Then they ask for my letter of appointment 5 days later. After 5 days I ask on there Whatsapp link for feedback. They rep**** that they needed a letter from myself as member to state that i am liable for all moneys that will be claimed on my Medical Aid. I forward my request to them as it was stated by them i have to pit in in writing. 3 days later once again on the Whatsapp app i ask for feedback. This was on the 30 March 2023. Got the reply that my request was approved and money will reflect in my account in 3 to 5 working days. Today i ask for feed back again on the Whatsapp app. Only to be told they need copy of my Id Bank account and proof of residency. I mailed it to them. Got the same terpl mail with the 3 to 5 working day responce time. I decided to phone them directly on there call center. What a complete waste of time. After 3 calls and a total hold online for more then 11hou 11minutes i was told i need to understand that they have to follow the process. I am paying for this process. One of the things you must state in the request was that they can take R365 as a service fee. I truely think that Momentum as s service provider needs to relook at there customer service. All this stama to get your own money from them. Just to be told 3 to 5 day every time. I will surely look for better options in fure to cover my health care!