Momentum health not coming through

I have sent through a pre-approval for admission into the hospital on the 12th of December already I have received no feedback so I phoned yesterday 18 Des only to be told no approvals will be looked at until the new year until new fee structures are brought out. So now I need to wait hoping and wondering if the procedure will be approved. I can only imagine Momentum health will look for a reason to decline to approval in any case but then I need to try make another plan but can not plan as no approval can be looked at. Very disappointing in a time of need