EP
Elize P
1 reviews | Active since May 2018
17 Feb 2026, 08:19
Momentum Health no service at all
I have been trying since last week to get authorisation, Momeentum Health just dont answer, or when I phoned the agent put me on hold and NEVER came back. Send an e-mail no response, on the whataspp line the person said she is alone and has too many custormers to deal with. What is happening??? How will I ever get my authorisation??? No one at Momentum Health Cares.
Helpful (0)
Replies (3)0
Replies (3)
Momentum Health's replyOfficial
17 Feb 2026, 09:21 Dear Elize Du plessis
Thank you for bringing this matter to our attention.
We will contact you for more information and discuss.
Regards,
Tashnee
Thank you for bringing this matter to our attention.
We will contact you for more information and discuss.
Regards,
Tashnee
Momentum Health's reply17 Feb 2026, 09:21
Official
Dear Elize Du plessis
Thank you for bringing this matter to our attention.
We will contact you for more information and discuss.
Regards,
Tashnee
Thank you for bringing this matter to our attention.
We will contact you for more information and discuss.
Regards,
Tashnee
EP
Elize P's updateReviewer Update
17 Feb 2026, 12:49Thank you Tashnee, for sorting my query in such a prompt and professional manner.
Momentum Health, please assess your communication channels and ensure adequate staff to assist your members. Remember, we contact you when we require help which is linked to our health and well-being under very trying circumstances. So an efficient system and human touch is non-negotiable.
Momentum Health, please assess your communication channels and ensure adequate staff to assist your members. Remember, we contact you when we require help which is linked to our health and well-being under very trying circumstances. So an efficient system and human touch is non-negotiable.
EP
Elize P's update17 Feb 2026, 12:49
Reviewer Update
Thank you Tashnee, for sorting my query in such a prompt and professional manner.
Momentum Health, please assess your communication channels and ensure adequate staff to assist your members. Remember, we contact you when we require help which is linked to our health and well-being under very trying circumstances. So an efficient system and human touch is non-negotiable.
Momentum Health, please assess your communication channels and ensure adequate staff to assist your members. Remember, we contact you when we require help which is linked to our health and well-being under very trying circumstances. So an efficient system and human touch is non-negotiable.
Momentum Health's replyOfficial
24 Feb 2026, 09:09Dear Elize Du plessis
Thank you so much for your kind feedback.
We strive to provide our members with excellent service and we assure you that we have addressed this matter to the relevant department.
Kind Regards,
Tashnee
Thank you so much for your kind feedback.
We strive to provide our members with excellent service and we assure you that we have addressed this matter to the relevant department.
Kind Regards,
Tashnee
Momentum Health's reply24 Feb 2026, 09:09
Official
Dear Elize Du plessis
Thank you so much for your kind feedback.
We strive to provide our members with excellent service and we assure you that we have addressed this matter to the relevant department.
Kind Regards,
Tashnee
Thank you so much for your kind feedback.
We strive to provide our members with excellent service and we assure you that we have addressed this matter to the relevant department.
Kind Regards,
Tashnee