Momentum Health (No Covid Treatment)

Dear Momentum,

I don't know if anyone can please help! Me and my wife got extremely sick with Covid, Before getting treatment we called momentum, they instructed us to keep all the covid test results and invoices plus medication receipts . We have done everything. I also needed to go to hospital, and at this moment momentum has not honored any of their agreements, We have bills from the hospital that we cannot afford and momentum just shoves fancy codes and terms that we cannot understand just so that they do not pay for any of the bills. I have called them 3 times, i have submitted information so many times but there is always something new. Please can someone help

Regards