Momentum health nightmare

Momentum is at it again! I do not think I have EVER had this much frustration with dealings with a FSP before!

Momentum every department takes the trophy!!! They do not even have to try very hard hey...wow!

To call them and ask for factual information to be mailed to you such as how their gap cover works, what do they cover at what amounts and blank forms, you are asked to verify yourself by being asked 6/7 different questions!

I ask why do I need to do this verification, I get told it is STD procedure to protect our clients! What protection are you offering your clients by providing me with info that is factual and chances are in your website?

What sensitivity is the info you will be emailing me has on your clients? How are you placing your clients at risk?

If you call into the call centre you need to verify yourself, I get told! Just std procedure! Surely this std is senseless? Even the manager who got involved tells me about this std procedure, but when I ask him, why have you set such an illogical thing to be std? He tells me it is just the way it is!

I would have honestly thought as a manager he would have addressed this very differently and exercised his ‘powers’ to actually remove this difficult way of dealing with Momentum for clients!

When he called me close to 2 days later he would have something better to say on how they can make doing business with them easier!!!

Instead of responding to me by telling me it is just std for their call centre! Especially when he himself knows very well it is necessary!!

This so called std is actually a part time std it just depends who you get through to, as those with just a little bit of logic actually understand that publicly available info is not obviously sensitive nor are blank forms!!!

As once again I start contacting competitors to move even more policies away from Momentum!!!!