Momentum Health Multiply - Poor Customer service Multip****

Item: Momentum Health
Rating: 1
Author: Naiem A

I have been trying for over 7 weeks to get my new Blood Pressure readings updated as this affects my scores. Several emails and telephone calls to call center has been a waste of time. Spoke to Nathaniel and Desmoline. Promised by both that I would get a response. Absolute zilch. Cardinal rule of customer service is don't make promises you cannot keep. You guys should take a page out of the customer service one receives from Discovery Vitality

Helpful (0)

Replies (3)

Momentum Health's replyOfficial

25 Oct 2018, 11:00

Good day Naiem

Thank you for bringing this enquiry to our attention, we will contact you shortly.

Kind regards

Jody Saunders

Momentum Health's reply25 Oct 2018, 11:00

Official

Good day Naiem

Thank you for bringing this enquiry to our attention, we will contact you shortly.

Kind regards

Jody Saunders

Momentum Health's replyOfficial

26 Oct 2018, 11:41

Good day Naiem

As discussed, your enquiry has been resolved.

Kind regards

Jody Saunders

Momentum Health's reply26 Oct 2018, 11:41

Official

Good day Naiem

As discussed, your enquiry has been resolved.

Kind regards

Jody Saunders

Naiem A's updateReviewer Update

26 Oct 2018, 14:36

Now that was the response I was expecting from Momentum. Thank you Jody for the quick response and resolution. Perhaps the call centre can learn from your professionalism and customer eccentricity.

Naiem A's update26 Oct 2018, 14:36

Reviewer Update

Now that was the response I was expecting from Momentum. Thank you Jody for the quick response and resolution. Perhaps the call centre can learn from your professionalism and customer eccentricity.