Momentum Health Lack of Service

On 16 April I requested for banking details to be changed from our company account to my personal account. After much back and forth this was eventually attended to and I received a letter that the change took effect 02 May 2019.

On 01 May 2019 the installment was taken off the company account which they accepted. I waited for June for the next installment to go off my account and eventually sent an email. No response. Reminder. No response. I called and they informed me I have to pay a double debit which was not correct as they already took May installment from the company.

Numerous emails and calls later and they still insist on taking a double debit meaning they are getting 3 x installments for 2 x months. On top of that I still get an email advising my services have been suspended till I pay the double debit.

I also was informed that the refund of my savings account would take 4 months to process which is ridiculous.