TB
Thokozane B

1 reviews | Active since May 2020

05 Jun 2020, 10:55

MOMENTUM HEALTH IS THE WORST MEDICAL AID EVER

PLEASE STAY AWAY FROM MOMENTUM HEALTH, DON'T GET COVER ON THIS MEDICAL AID, THEY'RE ******. THIS IS A MEDICAL AID THAT DOESN'T PUT THEIR CLIENT'S HEALTH AND WELLNESS FIRST. THE ONLY CARE ABOUT THE CONTRIBUTIONS, BUT WHEN IS THEIR TIME TO PAY FOR HOSPITAL AND DR'S BILLS, YOU ARE ON YOUR OWN. ITS BEEN A FRUSTRATING TWO WEEKS DEALING WITH THEIR DISGUSTING CUSTOMER SERVICE. THEY WILL REJECT CODES WITHOUT PROPER REASON AND THEY'LL ONLY TELL YOU THAT THE CODES ARE CLINICALLY INAPPROPRIATE, MEANING YOUR HEALTH IS NOT IMPORTANT BUT MISS A PAYMENT AND YOU'LL SEE HOW QUICKLY THEY'LL CANCEL YOUR MEMBERSHIP. MY WIFE HAD TO DO AN EMERGENCY SURGERY, BUT MOMENTUM WERE ONLY WILLING TO PAY 15% FOR THAT SURGERY...AND I HAD TO PAY MONEY I DONT HAVE TO TOP SO DR CAN GO AHEAD WITH THE SURGERY. SO YOU KNOW HOW THE STORY GOES, A WHOLE BACK AND FORTH FOR THE PAST TWO WEEKS.... JUST KNOW THAT WHEN YOU'RE IN NEED, THEY WILL NEVER SHOW UP.

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Replies (1)
Momentum Health
Momentum Health's reply05 Jun 2020, 11:05
Official
Thank you for bringing this enquiry to our attention, one of our consultants will call you shortly and discuss.

Kind regards
Jody Saunders