Momentum health is the worst.

i tested positive for COVID-19 back in 2021 and according to my knowledge momentum covers for the first test and to my knowledge i thought the tests were paid for automatically and i could focus on getting better however on my case this was and still a nightmare. So then they do not do any follow up ,i was the one who sent emails to momentum health as i was contacted by Lancet laboratories demanding a settlement fee of R850 and i immediately sent an email to momentum.

Furthermore i was told they do not have access to results and they have no knowledge of where i did my tests even though i used my momentum number to do the tests and i should be the one to send the results to them however my phone was ****** and i could not buy a phone that could access emails.So now momentum health is violating my right as a consumer as they clearly stated that they pay for a first test for covid-19 and now i'm told that i will pay for the test as i took time to reply to their message.

It's like they never fail to dissapoint their clients,i would never recommend the company to anyone as i am still to date being harrassed by debt collectors and this is affecting my credit score.