Momentum Health is ********* and will not resolve long standing issue

My mum is 78 years old and Momentum keeps depleting her day to day savings instead of paying from her chronic benefit for her INR blood tests, year on year. Each year i need to complain on Hellopeter to get this resolved. She is a pensioner and every cent counts for her. It is unacceptable that i need to raise this each year. Momentum Health, this is ********* that you have not sorted this issue out over years. The excuse if that Lancet does not provide the codes when they do. How many patients like my mum must face this issue and are probably unaware? @Debbie- you responded that you will assist and i am still waiting. This is unacceptable.