Momentum Health is a **** and nightmare to deal with!

This is the worst service I have ever experienced in my entire life in this country. I have been paying a lot of money every month for my medical aid, yet when I go in for a surgery its near impossible to get any money out. It makes me think Momentum Health is in fact a ****. Let me explain...

I went in for a surgery on my jaw in March. Before going in going I sent in a Letter from the surgeon stating the reasons that I needed for the surgery. Momentum Kept telling me that it falls under dental, despite the fact that I have a letter from the surgeon specifying that it is not dental. After weeks of phone calls where I was promised that someone would call me back (nobody ever did) and then sending emails (which were never rep**** to). Eventually I got an email saying that the surgery falls out of my current plan... What does that even mean? How can Momentum conveniently just change the reasoning? I still have not gotten a proper reason for not being covered by this **** of a medical aid which I have been paying into for more than a decade. Upon asking for more details regarding the reasoning, I merely got a response that was the same "out of plan", but they acknowledged that they needed to pay for anesthesiologist. In the email they stated that I must give an invoice and proof of payment for it. The problem is that these are always no reply emails. So in order to do this I must restart the entire process each time, like being stuck in an endless time looped nightmare. After gathering some energy and taking a deep sigh... I managed to muster up the strength to write out my 8th email now with all the relevant documents, invoices and letters. My reward for this? No response, nothing. Not a peep. I have given up on Momentum and will be leaving this **** of a business as soon as possible. If you reading this and thinking of joining Momentum, all I can say is don't do it! I don't like writing a negative review like this and take no pleasure in it, but I have been treated so poorly by this diss-honest company that I can no longer stay quiet. I hope that the CEO or whoever is in charge will read these thousands of bad reviews and come to the same conclusion that we as customers have come to. That this company that advertises itself as a Health service is in a state of very bad health. Something needs to be done and quickly, to create a better business for their clients in the future. Here is hoping for change!