Momentum Health inefficient

<p>The admin at momentum health is atrocious. I have been trying to arrange a refund for nearly a month, have spoken to numerous call center agents and the issue is still not resolved. how is it that the billings dept is unable to view statements sent from there organisation?</p> <p>what type of mickey mouse show is this institution running. The intention with early registration was to have these issues resolved before induction but this process has been like pulling teeth. the level of service received from the agents are acceptable but escalation is impossible. Management is never available and they never return calls (still waiting on 2 managers). Even call center agents appease you by saying that they will return your call but that never happens and you end up with a different agent and you have to start your process again. </p> <p>I am still waiting for a managers from momentum health's call center to return a call from the 3/01, today is the 10/02, seriously. Service at this institution is appalling, for such a big instution to have this level of service is inexcusible.</p> <p>i would definitely not recommend joining this health insurer.</p>