1 reviews | Active since Sept 2021
Momentum Health - incompetence
Momentum Health service levels are unacceptably low and of poor standard. As a norm one would assume that they would be able to record financial transactions accurately and be able to supply information to their valued customers. Not to mention that proper account practices for a company in the insurance industry is a basic requirement. This has absolutely not the case. I had my procedure on the 15th of December and to date keep receiving inaccurate statements which prevents me from submitting to my GAP cover. I went as far as going to their offices in Centurion twice after numerous calls made on a daily basis in January were to no avail. It is now February and I still do not have the required statement. I don't know how to address this and feel absolutely sidelined by Momentum Health
Thank you for bringing this enquiry to our attention. We have attempted to call you, to no avail. Please verify a time we can call you to discuss.
Kind regards
Priscilla
Thank you for bringing this enquiry to our attention. We have attempted to call you, to no avail. Please verify a time we can call you to discuss.
Kind regards
Priscilla
I tried calling back on the day you contacted as well as today. The number is constantly busy and unreachable: ***
I then called your client services and the statement I require is no longer available, not even the incorrect one. I was not able to make any progress with your client services. They said the request is under review but I submitted it in the beginning of January and your expected turnaround time is stipulated as 3 to 5 working days. Please sms me your contact number should you not get hold of me.
I tried calling back on the day you contacted as well as today. The number is constantly busy and unreachable: ***
I then called your client services and the statement I require is no longer available, not even the incorrect one. I was not able to make any progress with your client services. They said the request is under review but I submitted it in the beginning of January and your expected turnaround time is stipulated as 3 to 5 working days. Please sms me your contact number should you not get hold of me.
Thank you for bringing this enquiry to our attention. I will contact you now.
Kind regards
Priscilla
Thank you for bringing this enquiry to our attention. I will contact you now.
Kind regards
Priscilla
I have also contacted you via email.
Kind regards
Priscilla
I have also contacted you via email.
Kind regards
Priscilla