Momentum Health Hospital Plan - Poor Service

I am deeply unsatisfied with the service of Momentum Health, upon cancellation of my Late Mother's hospital plan Momentum Health did not proceed with due diligence to remove the debit order for the Hospital Plan. Momentum Health's incompetencies has resulted in a delay with the reversal of January's debit order into my bank account and has resulted in unnecessary expenses in order for me to receive the money back into my account. It's outrageous for the customer to be penalised for Momentum Health's poor administration.