Momentum Health have very poor customer relations and attitude

Why doesn't Momentum assign a case to a consultant and give you their email address. We have been trying to get our son basic medical aid since 30th March, and there is always something else that they wanted. Finally everything was in order except we wanted the start date on the policy for a month earlier than they stated. They instead came back offering it a month later! My reply went to their donotreply email address, so they then dismissed the application. When we found this out, we resent all the info again and asked a consultant to contact us. After 3 weeks of nothing, I emailed them again and got the reply that a consultant had phoned my son's phone, and it was off, so he didn't bother to try again or contact me by email. My latest email to them asked for email correspondence, but of course the reply was from the donotreply email address. Reference numbers from latest onwards are: ************07406 ..........