Momentum health for me lies

Me and husband is on the gold package and requested authorisation to see the doctor due to his illness but was told by a doctor that we have reached the limit and need to relook at our plan because we are sick often. Since when is a doctor a sales consultant? When calling in twice to resolve this, both call centre agents agreed that the plan I am is allowed to see the doctor and that they gave the incorrect information however too date, no one has contacted me to resolve this issue. I had to pay of my own money to see the doctor. This is unacceptable and Momentum should stop taking graduates for doctor and employ doctors who care about the patients. Not giving wrong advice about the plan. Based on the previous complaints, this will not be addressed.