Momentum Health For Me BAD SERVICE

I lost my healt4me card and requested a new on from momentum either late Jan 2018 or beginning Feb 2018 , when i requested for the card to be delivered at my home address i was told no it can only be delivered at my work place, don't know why but i gave my work address anyway and they have it as the agent confirmed it.06/03/2018 after waiting for what feels like a decade I decided to call momentum and follow up on this and I spoke to Nokubonga who said that she can see that a new card was issued on the 24/01/2018 and does not know what happened to it, i asked her to check the address where it was sent to , she told me that she does not know and really does not know what happened to the card , she said i should've received the card by now, and i told her surprisingly she requested for an alternative address eg my house address, bu i was told that the card can only be delivered to my work address which they have .