Momentum health

Momentum didn't want to authorize admission I was kept at the hospital reception waiting for 3 hours, they were not picking up their phones, and they later authorized after the momentum agent wanted to talk to me and asked why I was at hospital; I was being cross questioned while I was sick, I couldn't breathe properly. after admission they refused to authorize a procedure that my doctor was supposed to do because they needed more motivation from the doctor, I went into the doctor's rooms to get another motivation letter only for them to still decline because there were some codes they wanted from the doctor. I have a life-threatening condition which makes it difficult for me to breath, yet momentum didn't see this as an emergency, I was sent to and from until eventually the dr had to discharge me because momentum refused to authorize for the procedure. I gave them a call again before I was discharged and the agent said to me, I need to ask the dr to provide them with certain medical codes because they were not satisfied with the motivation he gave them. momentum didn't care if I lose my life or not all they care about is securing their bag. I am so disappointed they didn't even bother to check if I am ok or if I got those codes from the doctor. I am so disappointed if I was able to change to another medical aid I would do it right away.