AL
Antoinette L
1 reviews | Active since Mar 2009
04 Mar 2020, 15:54
Momentum Health - Emergencies
Good luck to Momentum Health Clients in the event of an Emergency Situation. Co-payments should not apply and Momentum Health does not apply their own words on brochure - it states "A R1570 co-payment per authorisation applies, except for car accidents, maternity confinements, and EMERGENCY TREATEMENT". An emergency is an unexpected medical condition that requires immediate medical attention as it can cause harm or be fatal. Momentum does not see a blood clot in the lung as an emergency and insists in co-payment for admission and CT Scan. Momentum clients - Good luck in your emergency situation.
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Momentum Health's replyOfficial
04 Mar 2020, 17:59Hi Antoinette
One of our consultants will contact you shortly to discuss this.
Regards
Debbie
One of our consultants will contact you shortly to discuss this.
Regards
Debbie
Momentum Health's reply04 Mar 2020, 17:59
Official
Hi Antoinette
One of our consultants will contact you shortly to discuss this.
Regards
Debbie
One of our consultants will contact you shortly to discuss this.
Regards
Debbie
AL
Antoinette L's updateReviewer Update
11 Mar 2020, 12:16Good luck once again to Momentum clients..........especially Illandra K.
Be sure to struggle with your claims and co-payments. Momentum will ensure that you are inconvenienced and that you cough up extra money for documents they require. Client must travel 35-40 km to collect documents and client must pay the costs for the documents. Monique Walljee had this response to client paying for copies of documents: "I was just thinking about the additional charges incurred for requesting the documents…Although the scheme itself does not pay for this, you can claim this back via your HealthSaver if you would like to.
Be sure to struggle with your claims and co-payments. Momentum will ensure that you are inconvenienced and that you cough up extra money for documents they require. Client must travel 35-40 km to collect documents and client must pay the costs for the documents. Monique Walljee had this response to client paying for copies of documents: "I was just thinking about the additional charges incurred for requesting the documents…Although the scheme itself does not pay for this, you can claim this back via your HealthSaver if you would like to.
When you receive the invoice, you can just email it along with your proof of payment (if you pay upfront) and we will process for reimbur*****t". HealthSaver is still clients money so whether I pay it out of my pocket or it gets paid from my HealthSaver it is still the same. 14 Years with Momentum and the service and client care is pathetic from beginning of 2020. Roger Naidoo has been trying his best to assist - Thank you ! To all medical aid members kindly note if you are not satisfied with the service you receive from your fund you can lodge a complaint for investigation with the Council for Medical Schemes.
AL
Antoinette L's update11 Mar 2020, 12:16
Reviewer Update
Good luck once again to Momentum clients..........especially Illandra K.
Be sure to struggle with your claims and co-payments. Momentum will ensure that you are inconvenienced and that you cough up extra money for documents they require. Client must travel 35-40 km to collect documents and client must pay the costs for the documents. Monique Walljee had this response to client paying for copies of documents: "I was just thinking about the additional charges incurred for requesting the documents…Although the scheme itself does not pay for this, you can claim this back via your HealthSaver if you would like to.
Be sure to struggle with your claims and co-payments. Momentum will ensure that you are inconvenienced and that you cough up extra money for documents they require. Client must travel 35-40 km to collect documents and client must pay the costs for the documents. Monique Walljee had this response to client paying for copies of documents: "I was just thinking about the additional charges incurred for requesting the documents…Although the scheme itself does not pay for this, you can claim this back via your HealthSaver if you would like to.
When you receive the invoice, you can just email it along with your proof of payment (if you pay upfront) and we will process for reimbur*****t". HealthSaver is still clients money so whether I pay it out of my pocket or it gets paid from my HealthSaver it is still the same. 14 Years with Momentum and the service and client care is pathetic from beginning of 2020. Roger Naidoo has been trying his best to assist - Thank you ! To all medical aid members kindly note if you are not satisfied with the service you receive from your fund you can lodge a complaint for investigation with the Council for Medical Schemes.