Momentum health disgusting service

Pathetic service recieved from momentum health. My wife is currently unemployed and recieves a call yesterday telling her documents are outstanding for the new year income verification. We did advise that we did not receive the email with this correspondence and were only notified yesterday. Consultant name Leola did not want to except this and explained there is nothing that can be done we need to pay the highest premium. The consultant continued to talk over me and explain this was my fault for not receiving a email they had sent. I then requested to speak to a manager who did nothing as well named Senzo. He as well did not help the situation at all, telling me again there was nothing that can be done and that it was my fault. Asked to speak to his manager who was not at work due to the festive season.Then asked to speak to head office or executive office which he did not even know who or how to get my call through. I also asked to cancel the membership, which i was advised they need a 30 day notice which was no problem but when i asked him to take this as my notice he advises me that it cannot be done telephonically.This is the most pathetic, rude and disgusting service i ever received. Please stay away from momentum health guys u will regret joining this medical aid.