Momentum Health - Custom

I would not recommend choosing Momentum for your health insurance. It’s been 3 months since my operation and I am still waiting for feedback with regards to a claim they are rejecting. The operation was done in the hospital and codes used by the surgeon are the same codes that they use for all similar procedures. There has never been an issue with any other insurance company but Momentum is saying the codes are incorrect without explaining why and what codes must be used. I have been calling every second day and have been submitting endless documentation but nothing gets resolved. I am very unhappy with the service and if this is not paid for I will look at changing companies. On top of this, part of the hospital bill has been rejected with no explanation at all as to why. We are told we have 4 months to claim post operation and so I have one month left but every time I call I am told they have a backlog in their claims department and I need to wait another week. I speak to a new person each time and nobody ever follows up. Their administration is, in general, terrible. You have to be on top of it or you will not be be covered and will have to pay out of pocket. When I had an emergency operation due to appendicitis, they flagged it incorrectly and I spent months trying to untangle the admin mess. To expect patients to wade through admin chaos post procedure and to reject claims without explanations is just not acceptable. I will make sure nobody I know uses Momentum.