Momentum Health - Covid treatment - false promises

Momentum claims on their website: “Momentum Medical Scheme covers the costs for COVID-19 testing (both positive and negative results) and will pay for the treatment if your test turns out positive, no matter which option you are on. This includes both in-and-out of hospital treatment”

Further:

“The Scheme will cover all prescribed treatment and medication. Any other medicines and vitamins will be paid from available Savings on your HealthSaver+ account if you have the funds available”.

This is not the case, even though all three members in my house hold tested positive for covid, they only want to pay certain items of the prescribed treatment. cherry picking and then saying rest was "declined as it is an exclusion" even though prescribed by our GP as treatment. the exclusion items referred to are Dazit, Monte Air and Stilpane (Stilpane for pain and fever).

we jumped through all the hopes, getting authorization for the covid testing was also an issue, tip for the readers, rather phone in and spend 20 min on the phone with them while sitting at your pc so you can mail them documents and they can run it through the system as needed. - whatsapp only gets rejected on mail a day after getting authorization. and for 2nd member you will get a message saying someone will phone you, which never happens. i am still waiting to see if they pay the doctor consults and covid testing at lancet.