Momentum Health COVID policy is a farce

Momentum's policy on COVID is that if a medical doctor refers you to do a COVID test, Momentum will pay for the test and if the results come out positive they will also pay for treatment. However, Momentum clients out there, beware, that COVID policy is far from reality!! Do not even try the WhatsApp pre-auth channel, totally useless!

On the 25th of June 2021, I was referred to do a COVID test by a medical doctor. When I called Momentum to understand how they will pay Lancet I was told to send the referral so that they can "assess it" to some email address. So in this time whilst you wait for someone to assess the referral (which is forever by the way - still waiting for outcome days later) you have to wait and put your life at risk. I decided to do the test anyway so I know where I stand, I was not going to wait for some event that I have no idea when it was going to come through.

So Momentum, I pay you a lot of money on a monthly basis, you have to fulfil your part. I have done the test, it came out positive. The doctor prescribed medication for me. As per your policy you must cover these costs, I am happy to share the referral letter, cost of medication, cost of doing the COVID test and doctor's consultation. Please pay back the money R850 (Lancet test), R880 (doctors' consultation plus medication), total cost due to me is R1,730. I always pay my premiums on time, I expect you to do the same with what is owed to me.

COVID is such a serious pandemic, I am shocked that Momentum does not take this serious and does not regard the health of their members as a priority. Shocked!!!!