Momentum Health come to the front of the class

Terrible service recieved from Momentum Healths call centre, agents refuse to transfer me to a manager when asked. Spoke to a call centre agent hlongiwe Xaba who was very rude and arrogant, sounded as if she did not want to help. I eventually get through to the manager named Thandeka Shabala who also seem uninterested in rectifying the issue. I Am left with a increased premium of more than R7000 pm and there was no communication sent advising on this. I Have requested a back dated withdrawal, as my wife is unemployed and we are not able to pay a premium of almost R10000 pm but it seems like momentum does not care about its clients or their well being. My wife is a chronic patient who is on insulin monthly, yet they show no compassion or provide a solution to fix the problem. They are requesting us to pay this increased premium for January and only want to terminate with effect from 01/02/2026, how does this make sense when you as the medical aid decided to default us to the highest income band for 2026 after us submitting all the required info for income verification on the ingwe opti, had we not been calling in continously we would have not know about this.

This is not the service I expect being a client for more than 10 years of this scheme. I will definitely be taking my business elsewhere.