Momentum health care? Rather Inertia and neglect

After having a doctor request a PMB momentum did their due diligence and investigated- they notified me that I had "****" about a pre existing condition and would therefore have to cancel my membership and REFUND me for the past 3 months of premiums. A new form would be sent to me for me to resubmit for membership wherein and exclusion for the next 12 months of the recent diagnosis would be put in place. How gracious of them. 3 weeks later I have had no contact, no new form has been sent to me and yup. You guessed no refund. Obviously (sarcastic) every one. Every one is too busy and no one can contact me back when I email or try call them. Just this morning I got through to some one. The call dropped and no one bothered to call back.