Momentum Health cannot process Chronic Claims correctly

Item: Momentum Health
Rating: 2
Author: Shital N

My mum has been on this medical aid for years and is a chronic heart patient. Momentum health's IT systems are not picking up the lancet codes correctly and thus her chronic medication is always paid from her savings account. I need to query this year on year.

Helpful (0)

Replies (5)

Momentum Health's replyOfficial

27 Mar 2023, 11:19

Hi ****al

Thank you for bringing this matter to us. We will investigate and contact you to discuss.

Regards,
Nosipho

Momentum Health's reply27 Mar 2023, 11:19

Official

Hi ****al

Thank you for bringing this matter to us. We will investigate and contact you to discuss.

Regards,
Nosipho

Momentum Health's replyOfficial

27 Mar 2023, 11:26

Hi ****al

Thank you for bringing this matter to us. We will investigate and contact you to discuss.

Regards,
Nosipho

Momentum Health's reply27 Mar 2023, 11:26

Official

Hi ****al

Thank you for bringing this matter to us. We will investigate and contact you to discuss.

Regards,
Nosipho

Shital N's updateReviewer Update

27 Mar 2023, 11:26

Dear Nosipho. Please chat to Mr Rodger Naidoo at Momentum as he has dealt with this matter in the past

Shital N's update27 Mar 2023, 11:26

Reviewer Update

Dear Nosipho. Please chat to Mr Rodger Naidoo at Momentum as he has dealt with this matter in the past

Shital N's updateReviewer Update

27 Mar 2023, 11:49

Dear Jody. I am very sorry to hear that Mr Naidoo has passed on. Thank you for assisting me with my query.

Shital N's update27 Mar 2023, 11:49

Reviewer Update

Dear Jody. I am very sorry to hear that Mr Naidoo has passed on. Thank you for assisting me with my query.

Shital N's updateReviewer Update

18 May 2023, 09:47

Good morning. The lancet charges are still going off savings. Please can you address

Shital N's update18 May 2023, 09:47

Reviewer Update

Good morning. The lancet charges are still going off savings. Please can you address