MF
Mark F

1 reviews | Active since Feb 2021

15 Jul 2021, 18:21

Momentum Health bad services, lack of communication at the call centres, dont settle accounts with third parties.

Momentum Health4Me services are poor. For any outstanding accounts i have to call in. I did have a Pathcare and Ampath accounts that the two companies send to Momentum Health they didn't even respond to the two companies. It is sad that such a big company doesn't respond at all. Now they call the member "can you please settle your account. We don't receive any response from Momentum Health which is sad and is true i didn't even recieved proper results from them at the end of the day i have to pay the accounts in full. This is the strategy that they use at the end of the day the members is reliable for the accounts. I have two doctors accounts that wasn't even been settled by Momentum Health in March 2021 and one in June 2021. The problem is i have 100% cover. The doctors even struggling with Momentum Health which is not fair. The doctors need to rented a service for the member and now they must make calls on calls which cost alot of money and time. Please guy's someone have to do their job i cannot do it for them. Now i have no choice to put it on Hellopeter for bad services no communication at all. Please sort out your call centre and your *******. Its my last year with Momentum Health good bye for ever. Regards Mr Februarie

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Replies (2)
Momentum Health
Momentum Health's reply16 Jul 2021, 08:19
Official
Dear Mark February

Thank you for bringing this to our attention. We will contact you shortly to assist.

Kind regards

Roger Naidoo
Momentum Health
Momentum Health's reply16 Jul 2021, 15:17
Official
Dear Mark 

As per our telephone conversation. I have escalated this to  the relevant teams for further investigation. Feedback will be provided shortly,

Kind regards

Roger Naidoo