Momentum Health Admin Nightmare

My parents have been with Momentum for over 20 years, in September my Dad passed away and we asked Momentum Health to remove him and just leave my Mom. October November and December they are still debiting for both. In October we supp**** the piles of documents required to prove that my Dad should no longer be on the policy. This hasn't been done. We also submitted for my Mom to be on her own without chronic medication (my Dad required this), but Momentum cannot switch her to non chronic plan till end of the year, so she is paying 3 months for service she does not require. Instead Momentum further debited her for the single subscription, so in effect , my Mom has paid from Oct-Dec for 3 memberships every month. On top of this they cannot change the name on the account and even though we have submitted the documents required twice, they still can't even get the name on the letter correct. Administration nightmare. We even went to their offices to try speak to a real person instead of hoping someone would pick up the phone or be able to connect you to the right person. I cannot believe in this time of computers that you cannot change a contract details or keep billing 3 people when there is only 1! If you can move, I advise you to do so. Highly unrecommended and ***********!