Momentum Health 4me Dr claim

I am asthmatic person and august I went to the Dr it was an emergency and momentum health for me did not pay because I didn't have an authorisation number. Prior taking me to the Dr my husband tried to dial hello Dr and did not receive any feedback, hence we went with out getting the authorization number.

I did notify momentum that my Dr will not be able to assist me until the claim has been paid and they said they will investigate and get back to me, that was 2 weeks ago, now it's the 3rd week and no one has got back to me. Today I have phoned twice explaining that I need to go to the Dr because my pump is up and I am not supposed to stay with out a pump, Nokwanda Dladla said I should go to the public hospital, so tell me why am I paying momentum health for me if they will not pay when it's an emergency. Samkelisiwe was the agent who was suppose to call me back with feedback but she doesn't even call me to update what is going on.