Momentum has no heart for Senior People

I have been a member of Momentum for a very long time. I am now medically boarded and have been asking for help with a quote on medical aid and no response. My wife and i are unable to survive with the hefty payment they take from me. I am left with a R1000 for the whole month. Everytime i have to call which in itself is so costly. The best part is im always have to pay in becasue their medical aid doesnt cover most this. Can some help a desperate pensioner!!