RC
Robyn C

1 reviews | Active since Jul 2020

11 Aug 2023, 10:59

MOMENTUM HAS FAILED ME

PLEASE can Debbie or someone get back to me as we've had lengthy talks regarding my surgery and now everything has gone quiet.

I found out that momentum has been emailing the main member and not myself so I had to ask for all that information now. I received my quotes today and I see my shortfall for the surgery is R53 913.31 (50% of the specialist's fees and the 15% fee of the hospital bill to be paid within a week) all because MOMENTUM can NOT supply me with an endometriosis specialist or someone capable of performing this surgery.

Because of Momentum's failure to provide care for their clients, I will most likely have to cancel this surgery and suffer with the chronic pain that my colo****** tumor and endometriosis is causing me until I can move over to a different medical aid. I don't understand why I had to write so many motivations, send pathology reports and spend long periods of time on the phone for it to get to this.

This is in response to my previous review. Link below: https://www.hellopeter.com/momentum-health/reviews/momentum-does-not-see-endometriosis-as-a-serious-enough-condition-***

I'm devastated.

0
Replies (3)
RC
Robyn C's update14 Aug 2023, 08:39
Reviewer Update
PLEASE can the staff keep my information on file as I've sent through so many motivations as they asked and then the authorizations and quotations department is not aware of it. Now I'm back to square 1
Momentum Health
Momentum Health's reply14 Aug 2023, 15:11
Official
Good day Robyn

Your request has been noted, we will call you shortly and assist.

Kind regards
Jody Saunders
RC
Robyn C's update17 Aug 2023, 10:43
Reviewer Update
I have STILL not received any feedback from the lady who contacted me after I made this post