Momentum GAP Cover - Poor Service and Feedback

Good Day Momentum

I app**** for a GAP cover on 4th October 2017. Since then i have sent the consultant multiple emails requesting for feedback on the activation of my policy. It is an extremely poor reflection of the service and i am actually of the mind to withdraw the policy. Should i be in a medical emergency i can only imagine the turnaround times if on-boarding takes so much time. Proof of all communication is available on request.