Momentum fails to finalise claims

I was previously a Momentum Health client. We obtained approval for a procedure that my daughter had to undergo. This was during August 2015. Momentum approved the 3 procedural codes for the specialist. Now, in April 2016, the doctor statement reflects non payment by Momentum. Momentum informed the doctor that the funds have been paid to my account. <br> I have scrutinised my bank accounts and have not received this payment.<br> Momentum have been contacted on numerous occasions (proof on hand in electronic format) to request proof of payment. To date no response or proof of payment have been received. They do not even respond to my requests, all being marked as urgent. The only response was the standard email notification that my request have been received and that they would shortly provide feedback. None was received.<br> Other private individuals relying on Momentum Health should take care and note this kind of attitude as not being on standard as expected from a company such as Momentum.